Engagement and Membership Development Manager

When Caritas Westminster began it was as a response to growing inequality in our society. Since then we have continued to respond to the needs of the marginalised and vulnerable through our hubs and services: Bakhita House, Caritas St Joseph’s, the Deaf Service and most recently, the Volunteer Service. This year, Caritas Westminster is opening SEIDs: a Hub that will incubate and accelerate a range of new and potentially innovative social businesses and social enterprises.

The Hub will be open to all those with a social enterprise idea and at the same time will intentionally provide support, training and employment pathways for disadvantaged people normally excluded from opportunities to develop an enterprise idea or to enter the labour market. There will be unique resources, inspiration, and collaboration opportunities for those who have a credible enterprise idea. We will also offer support to those who have developed further: community co-working space, with access to support from Hub staff, business mentors, workshops, networking opportunities and formal and informal training in partnership with St Mary’s University.

The Diocese of Westminster / SEIDs is looking for an:

Engagement & Membership Development Manager

Job Purpose:

1. To implement and lead on an engagement strategy with a focus on developing quality partnerships with external agencies and organisations to assist the Hub in meeting its mission and purpose
2. To engage with and develop new membership opportunities at the Hub, both attracting new members and supporting existing members in the Hub, including liaising with referral partners as required
3. To add capacity to the Hub staffing mix in order to build the profile of the Hub and its social innovation and enterprise strategy and maximize support and participation

Main Areas of Responsibility:

1. Engagement Strategy 

• Build on existing and develop new relationships with volunteer agencies, peak bodies, referral partners, local councils to maintain and increase their engagement with, referral to and use of the Hub;
• Engage different stakeholders (including internal Diocesan and external Diocesan) where opportunities exist to use the Hub for joint activities and outcomes in the social innovation and enterprise sector;
• With other staff members of the Hub (and SEIDs) and consistent with the Communication and Marketing Guidelines lead on engagement of partners and users of key SEIDs/Hub events, training programmes and conferences to maximise participation.

2. Membership Development

• Support the development of the Hub through recruitment of new members, both fee paying and those on bursaries;
• Work alongside Hub members, assessing and supporting their incubation and training, focusing specifically on those who are from disadvantaged communities in order to provide support and liaise with referral agencies as required;
• Develop and implement monitoring and evaluation systems to record participant and project progress and outcomes in consultation with St Mary’s University and the Hub Manager;
• In consultation with members and external stakeholders develop opportunities for members to progress their employment/progression pathways post Hub membership;
• Work with members (with a focus on those on bursaries), mentors and external stakeholders to maximize training opportunities external to the Hub.

3. Administrative

• Deliver against Hub targets, outcomes, and outputs;
• Comply with all Caritas/SEIDs health and safety, safeguarding practice, and risk management protocols;
• Administration of relevant budgets, including processing expenses, invoices and reconcile data regularly. Maintain financial systems and records in line with Caritas/SEIDs procedures and standards;
• Produce clear and quality reports (financial and narrative) that demonstrate good accountability to Caritas/SEIDs and to external stakeholders;
• Support the Hub Manager and other internal stakeholders to proactively seek further funding for SEIDs through both external partner engagement and membership development.

Contract Type: 12 months fixed term

Salary: £35,000 per annum

Hours of work: 35 hours per week including evenings and weekends as required. Hours of work will be determined by Hub development and opening hours in consultation with the Project Manager.

Skills, Experience & Knowledge:

• Proven experience of working with Third Sector organisations and networks at a national or local level;
• Proven experience of working with people living with poverty and disadvantage within the context of a specific project or programme delivery;
• Proven experience of people management including well-developed analytical and planning skills, decision-making capability, good time management, and ability to work independently;
• Proven experience with the design and delivery of training programmes, workshops and development of training materials;
• In-depth understanding of poverty in the UK, and ability to think critically about causes and solutions, including how social enterprises/social businesses provide pathways out of poverty and disadvantage;
• Experience and knowledge of race and diversity issues in the UK and the intersection of these with gender equality and poverty issues;
• Ability to lead and motivate others; strong self-awareness and interpersonal skills;
• Working knowledge and experience with the social enterprise sector in the UK;
• Strong resource (people/finance/assets) management skills including the ability to motivate, empower and supervise others;
• Experience of working with / providing support to women and men from a wide variety of backgrounds, including minority ethnic women, refugees, and asylum seekers, and knowledge of relevant safeguarding and risk issues;
• Excellent verbal and written communication skills, including the ability to engage, inspire and motivate people;
• Experience in developing and using a variety of monitoring and evaluation methods;
• Strong commitment and alignment to the Caritas/SEIDs vision, mission, and values;
• Understanding of and commitment to participatory ways of working and ability to relate to others with sensitivity and cultural awareness.

Interested? Please download and complete the job application and submit it to humanresources@rcdow.org.uk by September 7th, 2018. Applicants will be required to provide evidence that they have the right to work in the UK. Please note: we do not accept CVs.

InclusionPeacebuildingSocial Innovation Diocese of Westminster: Engagement and Membership and Development Manager Caritas Westminster is opening SEIDs: a Hub that will incubate and accelerate a range of new and innovative social businesses and enterprises. English Diocese of Westminster www.rcdow.org.uk Non-profit Job (Full-Time) Project ManagementCommunity ManagementAdministration 1536271200 Wembley, United Kingdom CaritasChurchjobseekerLondonPovertySocial InnovationUKAdministrationCommunityDisabilitiesInclusionManagementNonprofit ManagementProject ManagementSocial Impact CareerSocial Innovation humanresources@rcdow.org.uk 1536357600 Default Image 5 Premium Engagement & Mitgliedschaftsentwicklungsmanager*in engagement_and_membership_development_manager_caritas_job_description.pdf Wembley, Vereinigtes Königreich