We are looking for an experienced
Customer Relationship Manager
to help us further grow our neighbourhood platform nebenan.de.
At Good Hood GmbH we help people to feel at home in their urban environment again. With our platform nebenan.de we enable people to connect and support each other in daily life so strangers become neighbours. We believe that by revitalizing urban neighbourhoods and encouraging exchange, shared activities and mutual assistance among neighbours we can contribute to a positive change in society towards a more humane, sustainable and secure living environment that offers a higher quality of life for everyone.
What you will do
- Report to the Head of Product and be responsible for the technical implementation of our user communication to drive engagement.
- You will independently plan, execute and optimize cross channel engagement campaigns in cooperation with the Product, Marketing and Communication team
- Your main target groups will private users (B2C) and local businesses (B2B)
- You will analyse the user behaviour along the user journey and define segments and target groups based on interests, activities and content interaction
- You will develop target group-specific communication strategies for a community of 1.9 million users
- You will be responsible for deliverability (e.g. whitelisting), opening-, and click rates of emails
- You will setup tracking and coordinate with our Business Intelligence team to report on the success of your campaigns
- You will support the Product and IT team with ideas and feedback in the further development of engagement features and marketing automation
- You will build a bridge between customer service, product and marketing by implementing an efficient knowledge exchange, driving interdepartmental projects and creating essential reports
Your profile
- You have several years of relevant experience in Customer Relationship Management, ideally in a startup environment
- You have technical experience and are able to define, setup and maintain an email delivery system
- You have creativity, a keen sense of trends and a data-based way of doing things
- You are fluent in English and you speak German at native level
- You are able to understand different user roles to deliver the right messages to the right users
- You work self-motivated with drive and commitment
- You have excellent analytical and communication skills
- You know how to create a funnel structure
- You had an equal position in your last job
- You have a work permit for Germany
What we offer
- A meaningful job! We create a great product with real social impact
- Collaboration in a great, experienced and international team that exchanges ideas and learns from each other
- Insight into the entire work process of our startup as well as the nebenan.de foundation
- Responsibility and great opportunities to get actively involved
- A strength-based development culture (we work with the Gallup StrengthsFinder)
- A workplace in Berlin-Kreuzberg, in a cheerful team, with regular events such as team breakfast / lunch roulette
- Flexible working hours and the possibility to work remote
If we’ve captured your interest, apply now and let us know why you’re the perfect fit for the job!
Please send your application in one PDF file, including curriculum vitae, relevant certificates and references to Aline: jobs@nebenan.de
Diversity means collaboration - at nebenan.de we are happy about every dimension of diversity that enriches our team. We live equal opportunities and support them.
DevelopmentEnvironmentInclusionSustainability nebenan.de Seeks Senior Customer Relationship Manager (f/m/x) Are you interested in Creating Communities? nebenan.de is hiring a Senior Customer Relationship Manager (f/m/x)! Apply now. English nebenan.de https://nebenan.de/
For-profit Full-Time Community ManagementProject ManagementWeb Development/IT Berlin, Deutschland jobseekerSocial BusinessSocial InnovationCommunity BuildingInclusionNew WorkSocial Business jobs@nebenan.de 1574429011 Default Image 5 Berlin, Deutschland Basic Bulk Ina Remmers ina@nebenan.de 030 3465577 64 Senior Customer Relationship Manager*in standard Berlin, Germany 1571837011 Berlin No FB